Postage and packing will be calculated at cost and added to your order at the checkout. Orders of £100 or over are carriage free. Worldwide postage is charged at an additional £5 per order. We pride ourselves on our customer satisfaction and therefore offer a no quibble guarantee on all our products and services. Orders are usually dispatched within 2 weeks. Please let us know if the prints are to be gift-wrapped or are required by specific dates using the additional information box when you place your order. Email us anytime or ring us on +44(0)7768 131436 during office hours (09.00hs to 17.00hs UK time) if you would like advice or help in placing your order.
We will supply photographs that are cropped to create the most pleasing image, unless a specific size is requested. The dimension quoted refers to the longest side. A 25 cm print (10") might be 25 cm x 25 cm if the image is square for instance. You may have a 10" x 8" frame that you would like the image to go in. If so you can specify the image number and required size in the 'additional information' section. Any image can be printed to exact dimensions if required. We work to the nearest millimeter or 16th of an inch. 10" x 10", 10" x 8", 10" x 7" are all supposedly standard sizes. There are occasions when a picture works best at a given ratio. We will print it that way unless requested otherwise. Quantities and sizes can be altered at any time from the order summary page. Print Quality
All our prints have been hand assessed and produced using the finest materials. They are true photographic prints made on light sensitive paper that has undergone wet processing. Once again if an image is shown in black and white but you would like colour please just ask for it in colour using the additional information panel.
We pride ourselves on customer satisfaction and we endeavour to get things right. That means we do our best to ensure the photographs we send you are the right ones and that the packaging is appropriate. If in any circumstance this is not the case, please let us know, and we will do our very best to rectify the situation. Should we make a mistake, we will put it right at our expense. Please do give us as much information as you can to help us satisfy your needs entirely. Please let us know if the prints are to be gift wrapped or required by specific dates using the additional information box when you place your order. Email us anytime or ring us on +44(0)7768 131436 during office hours (09.00hs to 17.00hs Tuesday to Saturday UK time) if you would like advice or help in placing your order.
We accept payment by cheque in UK Pounds sterling, made payable to T.J. Smith, or by debit or credit cards noted on the payment screen. Please note that payments by credit card incur a charge of 1.9%. Our site is secure, but if you would prefer not to enter your card details on our website, please telephone us. If you are ordering goods from a non-UK location, we will strive to provide the same high standard of service to you. Please note that if you pay by card, your card will be charged in Pounds Sterling, and the currency conversion will be done by your card provider. You are responsible for all charges resulting from the shipping and importation of goods into your region. We will label the parcel as printed paper for customs purposes.
We will endeavour not to request payment authorisation from your chosen card until we are ready to despatch your order. In the case of cheques, we will not despatch your order until your cheque has been cleared. Please send cheques to T.J. Smith Photography, 102 Duxford Road, Whittlesford, Cambridge, CB22 4NH.
As per current English Consumer Protection law.
If you select 12 or more prints and want us to arrange your selection in an album please choose the 'album print' options in the size menu. Medium and small albums are available with white pages and a fine quality blue or black Leather binding.
Medium albums are 12" square and are priced at £220. They can hold up to 100 prints of mixed sizes and we will create an album layout to suit the chosen photographs.
Small albums are 9.5" square, and are priced at £150. They can hold up to 70 prints up to 8" in size, and we will create an album layout to suit the chosen photographs. Please note that some of the photographs will be as small as 4".
Your Right To Cancel: You have 2 days in which to cancel your order for albums or reprints. We action the printing and album ordering on day 3 and aim to have all reprint orders despatched by day 14. All our albums are hand made for each order in New Zealand, and are usually with us within 4 weeks. We therefore aim to have albums despatched within 5 weeks of the original order.
Complaints: Please address any complaints to T.J.Smith Photography either by Email or telephone 07768 131436 09.00hs - 17.00hs Tue ? Sat Standard UK call rates apply. We endeavour to respond to any complaint within 24 hours.
Privacy: T.J.Smith Photography will store your name and order details on private internal database. These details WILL NOT be made available to any third parties. Should you wish to have your details removed from our database, please advise us in writing to T.J. Smith Photography, 102 Duxford Road, Whittlesford, Cambridge, CB22 4NH.